Business Models for Success in 21 Century
Quality Times, February 2002

The internet has created a cambrain explosion of customer aspirations. This has brought forth profound change in the competitive environment. It is clear that with onset of knowledge economy the gap between what can be imagined and what can be achieved could never have been smaller. The problem is our business models are unable to recognize the changed equation in the drivers of human agenda on this planet. We are still captive to history in the management of our resources and unable to harness the unlimited power unleashed by the knowledge economy.
Any business model to succeed must involve the people who deliver the model. Involvement comes from trust, transparency and sharing. The business model must create sustained, shared and long-term growth not only for everyone involved with the enterprise, but also the community at large.